Pup Perks Terms and Conditions
PUP PERKS TERMS & CONDITIONS (AUSTRALIA & USA)
Last Updated: 24 August 2022
1. Membership & Eligibility
The FuzzYard Pup Perks Loyalty Program ("Program") is a rewards program offered by FuzzYard Pty Ltd ("FuzzYard") to customers who are residents of Australia or the United States of America ("USA"). Membership to the Program ("Membership") is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of FuzzYard and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be aged 18 years or older and a legal resident of Australia or the USA to be eligible for Membership. Eligible minors must obtain their parent's or legal guardian's consent prior to participation. By setting up a FuzzYard account on https://fuzzyard.com.au/ or https://fuzzyard.com/ you will become a member in the Program, and thereby you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by these terms and conditions ("Terms"). A purchase is necessary to become a member. Affiliates of FuzzYard may also have similar customer programs; Membership in the Program does not confer any rights or benefits in the Program of any other FuzzYard affiliate.
2. Earning and Redeeming Program Rewards
Under the Program, you earn one (1) Pup Perk point ("point") at the rate specified on the Program website when you purchase merchandise (excluding the purchase of e-gift cards, gift cards and shipping costs) on the FuzzYard online website (Australia and USA ("Eligible Markets")). You must provide a form of identification on request to have any points credited to your Pup Perks Account. The form of identification may consist of your FuzzYard account e-mail address, phone number, or full name. Points may be redeemed for rewards ("Rewards") subject to these Terms and further details set out on Pup Perks Rewards Page (the "Program Website"). Details of the Rewards available and how to redeem these Rewards are on the Program Website, including any limits or conditions on redeeming Rewards.
Subject to the termination provision of these Terms, points expire after 12 months of inactivity. Points may be redeemed for Rewards to be determined by FuzzYard in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points as established by FuzzYard, and (ii) make an additional purchase of merchandise from FuzzYard at the time that you redeem your points. Program members are able to redeem no more than one of each Reward per transaction. Points have no cash value and can only be redeemed for Rewards. FuzzYard may, in its discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.
Rewards are available with point redemption while supplies last, and substitutions by FuzzYard may occur. If your online order is not completed during the same visit, the Rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we cannot reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact FuzzYard customer service via our contact form. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond FuzzYard's control, FuzzYard may substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward FuzzYard's free shipping threshold.
3. Pupfluencer
FY Pupfluencer status is conferred on those registered Pup Perks members who spend a minimum of $300 (AUD for Australian and USD for USA residents) on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. FY Pupfluencer status is good for 365 days from the date the Pup Perks member qualifies; after that, annual requalification is required. FuzzYard may, in its sole discretion, alter, limit, or modify the FY Pupfluencer program rules, regulations, benefits, eligibility for Membership, or any other feature of the FY Pupfluencer program or may terminate the FY Pupfluencer program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
4. Pupstar
FY Pupstar status is conferred on those registered Pup Perks members who spend a minimum of $500 (AUD for Australian and USD for USA residents) on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. FY Pupstar status is good for 365 days from the date the Pup Perks member qualifies; after that, annual requalification is required. FuzzYard may, in its sole discretion, alter, limit, or modify the FY Pupstar program rules, regulations, benefits, eligibility for Membership, or any other feature of the FY Pupstar program or may terminate the FY Pupstar program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
5. Supaw Pup
FY Supaw Pup status is conferred on those registered Pup Perks members who spend a minimum of $1000+ (AUD for Australian and USD for USA residents) on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. FY Supaw Pup status is good for 365 days from the date the Pup Perks member qualifies; after that, annual requalification is required. FuzzYard may, in its sole discretion, alter, limit, or modify the FY Supaw Pup program rules, regulations, benefits, eligibility for Membership, or any other feature of the FY Supaw Pup program or may terminate the FY Supaw Pup program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
6. Other Offers
Membership in the Program may entitle you to various offers ("Offers") in addition to Rewards. The details of these Offers are set out from time to time on the Program Website. Details and terms of any Offers as set out on the Program Website are valid for a calendar year unless otherwise specified on the Program Website.
7. Agreeing to FuzzYard's Privacy Policy & Email
FuzzYard values your privacy. Our collection of your personal information and how we use it is governed by FuzzYard's Privacy Policy in compliance with the Australian Privacy Principles. Details from your application for Membership (including personal information) will be collected and used for the purposes of administering the Program (which may include disclosure to third parties for the purpose of processing and administering the Program who may be located in countries as set out in FuzzYard's Privacy Policy and for marketing and data analysis purposes.
By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by FuzzYard's Privacy Policy, these Terms and online Terms of Use, and to receive marketing materials and other communications from FuzzYard (if so agreed in your registration form). If you do not wish to receive these communications, you can request that they be discontinued by updating your Membership profile. For our contact information see our Contact Page. If we do not collect your personal information, you will not be able to become a member of the Program. Additional personal information collected from members, such as purchase history and credit card information, will only be used and disclosed by FuzzYard for the purposes of administering the Program, internal analysis for marketing purposes, and as otherwise permitted by FuzzYard's Privacy Policy. FuzzYard's Privacy Policy includes details about how to access your personal information and have it corrected, as well as how to make any complaints regarding our conduct in relation to your personal information and how we will deal with such complaints. See here for FuzzYard's Privacy Policy
8. Changes, Termination & Removal From Program
If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), FuzzYard reserves the right in its absolute discretion to modify the terms of the Program, including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, FuzzYard will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from FuzzYard in the event of modification or suspension of the Program.
Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 18 months, any misrepresentation or any conduct detrimental to the interests of FuzzYard, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.
Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or FuzzYard in accordance with these Terms), or if the Program is terminated, any Points in your account will automatically expire. FuzzYard will notify you via email prior to making changes to these Terms. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. In the event that the Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to
Australia - hello@fuzzyard.com
USA - gday@fuzzyard.com
9. Limitation of Liability
To the extent permitted by law, FuzzYard will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
To the extent permitted by law, the limitations on FuzzYard's liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree (or, if you are a minor, your parent or legal guardian willingly agrees) that you have relinquished your right to seek these damages from FuzzYard and that this is a reasonable allocation of risk. You may have certain rights in respect of goods or services provided in accordance with these Terms that cannot be excluded under the Australian Consumer Law. These Terms must be read subject to these statutory provisions.
10. Intellectual Property
Intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) of all Program content and all software used in connection with the Program is the property of and are owned by or licensed to FuzzYard or its affiliates. Nothing in these Terms constitutes a transfer of any intellectual property rights. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of FuzzYard is strictly prohibited.
11. Applicable Law
The Program and these Terms are governed by the laws of laws of Victoria, Australia, without giving effect to any principles of conflicts of laws. You hereby consent (or, if you are a minor, your parent or legal guardian hereby consents) to the exclusive jurisdiction of courts having authority over matters arising in Victoria in all disputes arising out of or relating to these Terms or the Program. See here for full FuzzYard Terms and Conditions
12. Additional Information on the Program
If you have any questions regarding the Program, you may email
Australia - hello@fuzzyard.com
USA - gday@fuzzyard.com